Seven ways to fix your Amazon Firestick remote when it won’t connect

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An Amazon Fire TV Stick remote.
Without a working remote, you probably cannot use a Firestick.

  • To fix an Amazon Firestick remote that’s not working, attempt resetting the remote or your system.
  • Make sure there’s a clear path between your remote and the Firestick to permit them to connect.
  • Replacing your Firestick remote’s batteries or unpairing and re-pairing the remote could help.

With more and more people cord-cutting, streaming items similar to the Amazon Fire TV Stick are rising in recognition. The Firestick is an excellent system when it’s working appropriately.

If your Firestick’s remote administration stops working, your streaming experience may be totally disrupted. In some circumstances, it might indicate that you could be’t activate your television the least bit.

Thankfully, there are a selection of ways to fix a Firestick remote that’s not working.

How to fix your Firestick remote when it’s not working

Try the following methods to fix your Firestick remote.

Change the batteries

This could seem too simple to work; nevertheless hear us out. Your Firestick may be small, nevertheless it makes use of loads of power everytime you press a button. And over the course of a 12 months, that gives up.

Remove the battery cowl on the once more of your Firestick remote to take away the batteries and replace them with fresh ones. Most Firestick remotes take two AAA batteries.

Once you have acquired modified the batteries, attempt using the remote as soon as extra.

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The back of a Firestick remote, with the battery cover and one of the batteries removed.
You’ll need two AAA batteries for your Firestick remote.

Make sure your remote is in differ

A Firestick’s remote makes use of Bluetooth as an alternative of infrared. While you don’t want to stage the remote straight on the Firestick for it to work, you do need to be inside differ. For most Bluetooth items, the utmost differ of connectivity is about 30 ft – if there usually are not any obstacles in between.

The Bluetooth differ for Firestick remotes varies – some can attain 30 ft, whereas others can solely deal with a distance of about 10 ft – so it’s biggest to get as shut as you probably can if it’s not working.

Remove any obstructions

Your Firestick remote is probably going to be wi-fi, nevertheless it nonetheless desires a clear pathway to connect with the Firestick. Make sure that there’s nothing blocking your remote or Firestick, like a recreation console or pile of books. Also, take away any shut by items that transmit radio indicators, related to Wi-Fi routers and even microwaves.

For top-of-the-line outcomes, there ought to be a clear line between your remote and the Firestick.

Unpair and reconnect the remote

If batteries aren’t the issue and you have a clear pathway, your remote’s connection to the Firestick might desire a refresh. Unpairing the remote and re-pairing it might do the trick.

1. To unpair the remote, press the Home and Back buttons and keep them for 10 seconds.

2. To re-pair the remote, press the Back button and keep it for 10 seconds.

If the Firestick and remote don’t pair, repeat the steps a number of events. Alternatively, you probably can unpair and re-pair the remote from your Firestick by using one different remote.

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1. Wake your Firestick using the alternative remote and open the Settings menu.

2. In the Settings menu, select Controllers & Bluetooth Devices, after which Amazon Fire TV Remotes.

The Firestick's settings screen, with the "Controllers & Bluetooth Devices" option highlighted.
Open your remote administration settings.

3. Scroll down to the remote that’s not working — it’ll more than likely be referred to as Amazon Fire TV Remote — press the Menu button after which the Select button. Your remote will disappear from the guidelines.

4. Scroll down and select Add New Remote, then press and keep the Home button on the unpaired remote.

5. When the Firestick prompts you, press the Select button on the “old” remote you used to navigate the menus.

The "Add New Remote" screen in a Firestick's settings, and it's showing instructions on how to pair a remote.
You’ll need to press two buttons on the remote to pair it.

Your Firestick will re-pair with the remote, which might hopefully get it working as soon as extra.

Reset the remote

If unpairing it didn’t work, you probably can attempt resetting the remote. This not solely refreshes the connection, however as well as restarts the remote’s inside software program program and {{hardware}}.

The exact steps it’ll take to reset your remote differ counting on what kind of remote you might need, so check out our full guide on how to reset your Firestick remote for additional information. Basically, you want to press and keep certain buttons on the remote and unplug the Firestick from its power provide.

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Reset your Firestick

While most connection factors stem from the remote, there’s on a regular basis a possibility that your Firestick is principally the one inflicting points. If not one of many earlier steps labored, you probably can manufacturing facility reset your Firestick.

Factory resetting the Firestick will erase all of its data, returning it to its distinctive state after the preliminary unboxing. This signifies that you should have to redownload your apps and log once more into your accounts. It’s annoying, however as well as an efficient manner to fix factors.

Just discover that you want to have at least one remote that you could be connect for this, even when it’s a virtual remote in the Fire TV smartphone app.

1. Open the Settings menu on your Firestick and select My Fire TV.

2. Scroll down and select Reset to Factory Defaults, then confirm your various.

The "My Fire TV" screen in the Firestick's settings, with the "Reset to Factory Defaults" option highlighted.
Once you manufacturing facility reset your Firestick, you want to set it up like it had been new.

Give the system a few minutes to reset. Once it’s executed, set it up like new.

Contact Amazon

If you have acquired tried all these steps and your Firestick remote nonetheless won’t work, the problem more than likely runs deeper than you probably can fix. In this case, virtual remote in the Fire TV smartphone app.

Amazon’s buyer assist representatives can help you with virtually any Fire TV problem. If even they cannot work out the problem, there’s a possibility that they are going to permit you to ship in your Firestick for a substitute.

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