Uber Eats is sharing what your delivery driver knows about you as videos of angry drivers confronting customers go viral

Uber Eats is sharing what your delivery driver knows about you as videos of angry drivers confronting customers go viral
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Uber Eats is sharing what your delivery driver knows about you as videos of angry drivers confronting customers go viral
Uber Eats rolls out “view as a driver” mode on its app to make sure a user’s security.

  • Uber Eats debuted a brand new feaure to guarantee shoppers the way it retains their private information protected. 
  • Drivers can not see how users price them and don’t have entry to bank card information, Uber Eats said.
  • The new function comes as TikTok confrontations between drivers and clients are going viral. 

Have you ever questioned what your meals supply driver is aware of about you? 

Uber Eats clients now have a solution. Customers ordering from the app can entry a brand new “View as Delivery Person ” function, which was rolled out last week.

Uber said the function permits Uber Eats users to toggle to a display screen exhibiting how the meals courier views their order. 

Once the meals supply is accomplished, drivers do not have entry to a buyer’s deal with, Uber Eats said. Notably, drivers also do not know the way you have rated them as a result of the corporate “wants you to feel safe and confident when you rate your delivery person because your feedback matters to us,” in keeping with Uber’s web site. 

“View as a Delivery Person was designed to increase transparency and provide consumers extra peace of mind,” an Uber Eats consultant told Insider on Monday. 

“While most interactions are delightful, we also found that when awkward or unwanted interactions occur, it is concerning,” Uber Eats told Insider. “Delivery platforms receive thousands of tickets annually from consumers who are concerned about the information a delivery person has about them after an awkward interaction, so we created a product to mitigate those concerns for Uber Eats consumers.”

Zach Singleton, head of product for privateness and fairness, told commerce publication Restaurant Dive that girls are 53% more prone to be involved about how their information is shared with supply drivers. 

Drivers by no means see a user’s bank card quantity, cellphone quantity, the score they provide couriers, profile picture, or last title. The picture taken of your supply is also deleted after the supply individual closes the app, in keeping with the corporate. 

Here’s what couriers can see throughout the supply course of: 

  • approximate supply location when the request is made
  • first title and last preliminary of the users whereas the supply is in progress
  • precise supply location whereas the supply is in progress
  • buyer notes

Gig driver Sergio Avedian said he thinks Uber Eats rolled out this new function to reassure shoppers amid an uptick in viral TikTok and YouTube movies exhibiting indignant drivers confronting clients about skimpy ideas or tip baiting. The latter is when clients promise a big tip to get quicker service, however they lower it or delete it after the supply is accomplished.

“They’re trying to make the customer feel safe that their information is revealed in steps, and afterward, this information is gone,” Avedian, an Uber and Uber Eats driver in the Los Angeles space, told Insider.

Avedian, a senior contributor for the gig driver advocacy weblog The Rideshare Guy, said these viral movies make “honest drivers” like himself look dangerous. He said he understands the transparency Uber Eats is making an attempt to attain with the shopper. 

“The customer is the one that lays the golden egg,” Avedian said. “The driver is replaceable.”

Are you a supply app insider with perception to share? Got a tip? Contact this reporter via email at [email protected].

Read the original article on Business Insider