When San Francisco startup OpenAI launched ChatGPT on Nov. 30, 2022, the technology landscape was shaken to its core — and artificial intelligence (AI) rapidly moved from being a fringe idea to mainstream adoption.
“We spent a couple of decades learning how to talk to machines. What changed in November 2022 is that machines learned how to talk to us,” said Cisco CIO Fletcher Previn. “By December, it was clear [ChatGPT] would have a significant impact, and for something that’s been around a year, it continues to amaze and terrorize.”
Like other enterprises, Cisco believes generative AI (gen AI) tools such as ChatGPT will eventually be embedded into every back-end IT system and external product.
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